What bothers me is that when I decided to contact Google and ask the question about this issue, I could not do easily through my Google Analytics. They kept re-directing me to various places on the Net and in the end I found myself on Google Analytics group with other dozens of web analysts asking the same question and not getting any answers. Some of them, who were obviously hanging in that group long enough, were complaining that Google Analytics team completely ignores that group.
He was obviously right because I did not find any monitoring administrator representing GA, who would try to help these guys, or even say hello, to say the least. I would not want to think that Google is just another mammoth corporation. If it is then the transformation was fast, because this was not how it all started. We have three leading search engines - one is falling down, another is, mostly irrelevant, and the third one is quickly forgetting that it came to power not only thanks to its great capabilities but also due to a great support of users who chose it and put on pedestal.
Sunday, January 2, 2011
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